Terms and Conditions

TERMS AND CONDITIONS OF SALE

The products marketed on the www.enroziecorsets.com website (hereinafter, the “Website”) are sold and invoiced by LLC»D.M.D.V.». A. a company having its registered office in Armenia, Yerevan, Adjapnyak, st. Hasratyan, bld. 10, apt 40, code 0034

For any information on purchase orders, deliveries and, more in general, purchases, please go to LLC»D.M.D.V.» customer care

GENERAL CONDITIONS OF SALE

1. ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE AND CLOSING

1.1 LLC»D.M.D.V.» offers for sale on the Website products to end consumers, namely, to persons acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession (“Customer”). LLC»D.M.D.V.» reserves therefore the right not to process orders placed by persons other than the "consumer" or, in any case, orders that are not consistent with its business policy.

1.2 The agreement executed between LLC»D.M.D.V.» (hereinafter also the “Seller”) and the Customer shall be deemed binding upon acceptance of the order. LLC»D.M.D.V.» acceptance of the Customer's order will take place when LLC»D.M.D.V.» emails the Customer to accept it, at which point a contract will come into existence between the Customer and LLC»D.M.D.V.». If LLC»D.M.D.V.» is unable to accept the Customer's order, we will inform you of this in writing and will not charge you for the product. For more detail regarding rejection of a Customer's order see clause 2.4.

1.3 By placing an order with the order form made available on the Website (hereinafter, the "Order"), Customer shall declare that it has read and understood all of the indications given during the purchase procedure, and that it accepts, in full, these general conditions (hereinafter, the "Conditions").

1.4 These Conditions may be printed or stored on permanent storage devices, in accordance with the applicable legislation currently in force.

2. HOW TO BUY THE PRODUCTS

2.1 The products offered for sale by LLC»D.M.D.V.» are only and exclusively the ones displayed on the Website when the Order is placed, as described in the relevant product information sheet. It remains in any case understood that the images of the products on the Website are for illustrative purposes only. Although LLC»D.M.D.V.» has made every effort to display the colours accurately, it cannot guarantee that a device's display of the colours accurately reflects the colour of the products. The product delivered to the Customer may vary slightly from those images. Customer can place an order by duly filling-in the order form made available on the Website and send it in accordance with the indications provided in the Website, after having carefully reviewed these Conditions, the product specifications, the relevant price (inclusive of all applicable taxes and charges), shipping costs (including the ancillary costs that may be incurred in case a shipping and delivery method quicker and/or different from the standard one is chosen). Customer shall also ask LLC»D.M.D.V.», by contacting the customer care, if he/she wishes to receive the invoice for the purchased product.

2.2 LLC»D.M.D.V.» will confirm that the Order has been properly received by sending an email message to the address notified by Customer. The email will contain these Conditions of Sale and the summary document on the Right of Withdrawal and therefore, all of the information that is already contained in the summary of commercial and contractual conditions viewed prior to making the purchase (the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).

2.3 LLC»D.M.D.V.» may not process purchases when there are not sufficient guarantees of solvency, when orders are populated incomplete or incorrect, when the products are no longer available or in any other case in which there are substantial problems with the Order or errors in the presentation of the Product or selection on the Site. In the above cases, it shall inform the Customer by email that the contract has not been executed and that LLC»D.M.D.V.» has not carried out the purchase order specifying the reasons thereof. If the products displayed on the Website are no longer available once the Seller has received the order form, the same shall inform the Customer of the unavailability of the ordered products as soon as possible. If the order form has been sent and the price has been paid for items that are no longer available, the Seller will refund, without undue delay, the amount paid for those items and the contract between the parties will consider to have been terminated.

3. PRICE AND TERMS OF PAYMENT

3.1 The prices indicated on the Website are exclusive of taxes and VAT, when applicable. Customer shall be informed in advance of shipping costs or fees, if any, through the Website.

3.2 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form, such as Credit or Debit Card, PayPal or other specific payment procedures as indicated within the Website on a case by case basis, including Cash on Delivery (“COD”) option, when present. Under no circumstance will costs that are higher than those effectively incurred by the Seller be charged, in relation to your previously selected payment method.

3.3 In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to the bank which provides remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Seller except for performing the procedure relevant to the purchase or issuing refunds in the case of returns in compliance with the exercise of the return right or for reporting cases of fraud to the police.

3.4 Under no circumstances and at no stage of the payment process, the details of the credit card of Customer will be disclosed to LLC "D.M.D.V." because such details will be directly sent, in a secure manner, to the website of the financial institution in charge of the transaction. Since none of such data will be stored in LLC»D.M.D.V.» files, LLC»D.M.D.V.» will not be liable for fraudulent and unlawful uses, if any, made by third parties of the Customer’s credit card during the payment procedure.

4. DELIVERY OF THE PRODUCTS AND RELEVANT EXPENSES

4.1 A product will be the Customer's responsibility from the time LLC «D.M.D.V.», through its logistics services provider, delivers the product to the address the Customer gave in the Order Form or the Customer collects the product from a LLC «D.M.D.V.» boutique. The Customer owns a product once LLC «D.M.D.V.» has received payment in full.

4.2 We ship to your destination on a DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on site are exclusive of all taxes and duties. When your order arrives at Customs, you are responsible for paying all import duties, customs and local sales taxes. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing an order. 

4.3  LLC «D.M.D.V.», its suppliers and its logistics service providers shall deliver the products purchased by Customer at the address indicated by the latter in the Order, at the cost specifically indicated in the Website before the Order is confirmed. For specific information on the shipping options, please see here. Please note that LLC «D.M.D.V.» reserves the right to terminate the contract in the event that the Customer repeatedly fails to take delivery.

4.4 To receive the delivery of the products, the Customer shall sign the relevant receipt provided to him, having checked that:

4.4.1 the number of items delivered corresponds to the number indicated in the bill of parcels.

4.4.2 the packaging is intact, not damaged or wet, and, in any case, unaltered, including the sealing material (sellotape or metal strapping seals).

4.5 Any damage detected in the packaging and/or the product, and any discrepancy found in the number of items or in the indications contained in the bill of parcels, shall be immediately reported in the bill of parcel to be returned to the courier.

4.6 Any problem concerning the integrity of the products received, their number and completeness should be reported within 7 days from the relevant delivery, in order to allow LLC»D.M.D.V.» to proceed with the necessary verifications. Please note that such communication timeframe does not affect Customer’s statutory warranty and withdrawal rights.

4.7 All Products come with an identification tag attached with a disposable seal. Customer shall not remove the tag or seal from the purchased Products should he/she wish to return the same.

5. RETURNS

5.1 In case when your order has been delivered and you deny to pay the taxes according to the legislation of your country, we are obliged to withhold the return charges from the amount paid to the LLC «D.M.D.V.» .

5.2 Send the product/s to be given back to the address expressly referred to in the Return Form by means of the courier indicated by LLC «D.M.D.V.»  in the Return Form.  Such means of redelivery is on the Buyer's exclusive cost. Please contact DHL or UPS (or visit their site: www.ups.com, www.DHL.com) to organise pick-up;

5.3 The product must be given back along with the original packaging (including the packaging materials and the documents, if any, accessories, labels, identification tags, seals, etc.) and it is to be carefully stored and used only for the time strictly necessary to verify its nature, specifications and size, and must show no signs of wear or dirt, as indicated below:The right of withdrawal may be exercised only with respect to the entire purchased product, partial withdrawals (accessories, complements, etc.) are not permitted;

The transit of the product/s, until the Customer receives confirmation that the product has been properly returned and delivered to «D.M.D.V.». Therefore, if the product has been damaged during transit,«D.M.D.V.» shall inform Customer thereof in order to enable the latter to promptly send the relevant complaint to the courier and claim a refund; the product will be made available to Customer and the withdrawal notice will be cancelled;

«D.M.D.V.» accepts no responsibility for products damaged, stolen or lost while in transit, or, in any case, in relation to their shipping, whenever the shipping back to «D.M.D.V.» is processed according to one of the modalities indicated under points 5.3 and 5.4.

5.4 «D.M.D.V.» shall refund to the Customer the whole amount already paid by the latter, within 14 (fourteen) days from the date of the withdrawal. «D.M.D.V.» may withhold the refund until the returned product is properly received by «D.M.D.V.» or until Customer demonstrates that the product has been correctly returned, whichever is earlier.

5.5 Unless otherwise agreed by the parties, the amount initially charged to Customer will be re-funded using the same means of payment used by Customer in the initial transaction. In case of cash on delivery payment, the amount initially paid will be refunded by a bank transfer on the bank details indicated by the Customer on the Return Form. In any case, no amount shall be charged to Customer in relation to the refund.

5.6 Once the products are received, «D.M.D.V.» will check them in order to verify that they are consistent with the terms and conditions set forth in this clause and, should the results of such verification be negative, it shall inform Customer by email that the value of the returned products is reduced due to Customer’s failure to comply with the conditions mentioned above. By the same email, «D.M.D.V.» shall also notify the amount that it will deduct from the amount to be refunded, unless Customer elects to have, at its own expense, the products sent back to him/her in the same conditions in which they were returned to «D.M.D.V.».

CANCELLATION RIGHT 

Under the distance selling regulations you have the legal right to cancel your order within seven working days (a "working day" being Monday to Friday, not including bank or public holidays) beginning the day after your receipt of the goods.

You have a legal obligation to take reasonable care of the goods while they are in your possession. To cancel your order, you must notify us immediately in writing (which includes email) within seven working days from the day after the order was delivered. You must also return the goods to us immediately, in the same condition in which you received them. Any goods returned must be unworn, complete with any gift with purchase, in their original packaging. Please refer to our Returns Policy for additional information regarding cancellation and faulty goods returns.

In case when your order has been delivered and you deny to pay the taxes according to the legislation of your country, we are obliged to withhold the return charges from the amount payed to the LLC»D.M.D.V.».

6. WARRANTIES

6.1 All products sold by LLC»D.M.D.V.» are covered by the lack of conformity guarantee, as provided by the applicable law. To benefit from the guarantee, Customer must keep the relevant invoice, or receipt of payment, together with the bill of parcels.

6.2 The warranty for lack of conformity will be applicable only if the product has been used correctly, in compliance with its intended purpose and in accordance with the use and washing instructions contained in and/or furnished with the product.

6.3 Please note that products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of the product a Customer's legal rights entitle him/her to ask LLC»D.M.D.V.» for some remedies or for the refund as specified by said law.

7.CLAIMS AND QUERIES

7.1 Any claim or query can be sent to LLC»D.M.D.V.» at the following addresses: Armenia, Yerevan, Adjapnyak, st. Hasratyan, bld. 10, apt 40, code 0034, or writing to sales@roziesorsets.com

8.PRIVACY

8.1 Where LLC»D.M.D.V.» collects personal data from Customer during the placement of an Order, such personal data shall be processed by LLC»D.M.D.V.» for the purpose of completing the Order and in compliance with applicable data privacy laws and LLC»D.M.D.V.»’s Privacy Policy.

9. APPLICABLE LAW

9.1 To the extent permitted by the applicable laws, the sale agreement under these Conditions and its performance are governed by Armenia Law, without giving effect to the conflicts of law provisions thereof or the United Nations Convention on Contracts for the International Sale of Goods. Any dispute that may arise out of or in relation to the agreement shall be submitted to the competent court of the place where Customer resides.

10. AMENDMENTS AND UPDATES

10.1 The General Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Conditions of Sale shall be effective as of the date of publication on the Site for sales made from the date of their upload on the Website.

Last update version: 1 January 2021