FAQs

1. WHAT ARE MY DELIVERY OPTIONS?

Our delivery options may vary. You can view what’s currently available at checkout.

CURRENCY / REGION	SHIPPING FEE
US$/USA	$50
GBP/ United Kingdom	£37
Euro / Europe	€43
CA$ / Canada	CA$64
AU$ / Australia	AU$70
RMB / China	¥326
AED / United Arab Emirates	AED186
US$ / All Other Countries	$50
Free Delivery	All orders over 1000$

 

2. WHEN WILL I RECEIVE MY ORDER?

Receive your purchase within 7-10 business days after your order has been accepted.

Pre-order: Delivery time is 10-14 business days.
Delivered 9am-5pm, Monday to Friday, our orders can be delivered by DHL

 

3. WHEN AND HOW CAN I USE MY TRACKING NUMBER?

You will receive your purchase within 7-10 business days after your order has been accepted.

During high season and Sale, delivery might take a little longer.

When your order has been dispatched, you will receive a shipping confirmation with a tracking link. The link is active when the carrier has picked up and scanned your parcel, which is why the link may not work the minute you receive it in the shipping confirmation.

 

4. TAXES. DO I NEED TO PAY ANY TAXES OR DUTIES?

We ship to you on a Delivery Duty Unpaid (DDU) basis.
This means that the product prices displayed are exclusive of all taxes and duties. There may be a chance that you will have to pay import duties when you come to pick up your order (or even at a later date, depending on the customs authority).
By placing your order, you acknowledge that you will accept these terms.
There could be a delay in delivering your order if you don’t pay the charges immediately.
You can pay taxes and duties on the DHL website by clicking “Pay now” on your order’s tracking page, or directly to the courier on the day of delivery. Taxes and duties can also be paid at the DHL office if you pick up the parcel yourself.

We know this can be a tad confusing, so feel free to ask us any questions here.

 

5. WHAT SIZE SHOULD I ORDER?

We understand sizing can be difficult; that’s why we are always here to help you! Come chat with us on WhatsApp or send us an email at sale@roziecorsets.com, and we’ll be happy to help you figure out the best size for you.

 

6. HOW DO I RETURN AN ITEM?

You can request a return:

Full Price:  Products purchased at full price are eligible for Return for a full refund within 14 days from the date that the Product was delivered to you.

6.1. Prepare the item(s) and contact the online store manager by phone: 

+971 58 521 6301 (whats'up)

The manager will provide a return form and an proforma invoice.

The return form is required. Products without a completed form will not be accepted for return.
6.2. Send the product/s to be given back to the address expressly referred to in the Return form by means of the courier indicated by ROZIE CORSETS in the Return Form.  Such means of redelivery is on the Buyer's exclusive cost. Please contact DHL (or visit the site: www.DHL.com) to organise pick-up;
6.3. Add 2 copies of the Returns Proforma Invoice
6.4. Call UPS or DHL to request a pick-up
For additional information consult the Return Policy or feel free to ask us any questions here.

Your products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including Rozie Corsets and designer hanging tags. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags should all be included where provided

 

7. WHEN WILL I RECEIVE MY REFUND?

When your return has been received, we will process it as soon as possible. When processing is complete, and the refund has been issued, it may take up to 10 business days before the amount is in your account, depending on your bank or credit card issuer. We will issue the refund in the form of payment originally used for the purchase unless you have explicitly requested something else in your refund request.

 

8. CAN I EXCHANGE ITEMS?

Currently, we do not offer exchanges. If you would like a different size or model, please use our return service for the incorrect items and place a new order for the right ones.

 

9. HAVE YOU RECEIVED MY RETURN?

As soon as your return has reached our warehouse, we will send you an email. If it has been more than 10 days since you sent it back and you still have not heard from us, please contact Customer Service, and we will resolve the issue.

 

10. WHAT IF THE ITEM I RECEIVED IS FAULTY OR DAMAGED?

We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at sale@roziecorsets.com so we can review the matter.

 

11. WHERE ARE ROZIE CORSETS PIECES MADE?

ROZIE CORSETS’s pieces are designed in Dubai. We are as well producing half of our garments by our own factory teams in Dubai.

 

12. AN ITEM I LIKED IS OUT OF STOCK. WILL IT BE BACK?

We follow the idea of uniqueness, and therefore "less is more" - our main motto. We supply very limited quantities of each item. If a piece is out of stock, it might come back in case someone else returns it. We suggest you subscribe to email notifications for the item you are interested in, and if it becomes available, we will email you so you can place an order for your desired piece.

 

13. HOW CAN I CONTACT YOU?

You can contact us by sending an email to sale@roziecorsets.com, and one of the customer service team will get back to you as soon as possible. You can reach us online 7 days a week, Monday - Sunday, and works across different time zones for our international customers.